1. Who we are
TheDubaiGuy operates the online store at thedubaiguy.shop. For privacy questions, access or correction requests, withdrawals of consent, or complaints, email hello@thedubaiguy.com.
2. Information we collect
Depending on how you interact with us, we may collect:
- Identity and contact information, including your name, email address, telephone number and delivery address.
- Order information, including products, sizes, quantities, discounts, delivery instructions, transaction status, refunds and customer-service history.
- Payment-related information. Payment card and wallet details are processed by our payment providers; we generally receive confirmation, reference and status information rather than full card details.
- Website and device information, including pages viewed, referring source, browser, device type, approximate location, cookies and analytics events.
- Communications, reviews, support requests, newsletter preferences and messages you send through email, WhatsApp, Facebook, Instagram or TikTok.
- Social-media profile, content, engagement and message information where you interact with our connected business accounts and the platform permits us to access it.
3. How we use personal data
We use personal data to:
- Process orders, payments, delivery, returns, refunds and stock notifications.
- Provide customer support and respond to product, sizing and delivery questions.
- Operate, secure, troubleshoot and improve our store and administrator dashboard.
- Measure website and social-media performance, content engagement and customer interest.
- Send marketing communications where you have consented, with an unsubscribe option.
- Prevent fraud, enforce our terms, maintain accounting records and meet legal, tax and regulatory obligations.
4. Consent and other permitted uses
We collect, use and disclose personal data with your consent or where permitted or required by applicable law, including Singapore’s Personal Data Protection Act 2012 (“PDPA”). You may withdraw consent by contacting us, subject to legal or operational consequences that we will explain where relevant.
5. Cookies and analytics
We may use essential cookies for store functions and optional analytics or advertising technologies to understand traffic, purchases and campaign performance. Browser or device controls can restrict cookies, although parts of checkout or account functionality may then operate differently. Third-party platforms process information under their own privacy policies.
6. When we share information
We may share only the information reasonably necessary with service providers supporting payments, hosting, analytics, communications, fraud prevention, customer service, accounting and delivery. This may include payment providers, couriers and social platforms such as Meta and TikTok. We may also disclose information where required by law, to protect customers or our business, or in connection with a corporate restructuring. We do not sell personal data.
7. International transfers
Some providers or customers may be located outside Singapore. Where personal data is transferred internationally, we take reasonable steps to ensure a standard of protection comparable to the PDPA, as required by applicable law.
8. Retention and security
We retain personal data only for as long as reasonably necessary for the stated purposes, legal obligations, dispute resolution and legitimate business records. We use reasonable administrative, technical and organisational safeguards, but no online system can be guaranteed completely secure.
9. Access, correction and deletion
You may ask about personal data we hold, request access or correction, withdraw consent, or request deletion where applicable. Email us with enough information to verify and process the request. We may retain information that must be kept for legal, tax, fraud-prevention or dispute purposes.
10. Children
Our store is not directed to children under 13. Purchases by minors should be made with the involvement and consent of a parent or legal guardian.
11. External services
Our website may link to payment, delivery and social-media services. Their privacy practices are governed by their own policies, and we encourage you to review them before providing information.
12. Changes to this policy
We may update this policy to reflect operational, legal or technology changes. The effective date at the top will be revised when material updates are published.
13. Contact us
THE DUBAI GUY PTE. LTD
Email: hello@thedubaiguy.com
Website: https://thedubaiguy.shop