1. Acceptance of these Terms
By visiting thedubaiguy.shop, placing an order or using our services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the store.
2. Eligibility and account information
You must provide accurate and current information when ordering. If you are under the age required to enter a binding contract where you live, you may use the store only with the involvement of a parent or legal guardian.
3. Products and availability
We take reasonable care to describe and display products accurately. Colours and appearance may vary by screen, lighting and natural material differences. Measurements are approximate unless expressly stated. Products, sizes, accessories and quantities are subject to availability, and we may limit quantities or withdraw an item.
4. Prices, currency and taxes
Prices are displayed in the selected currency and may change before an order is submitted. Applicable delivery charges, duties, taxes or other charges will be displayed at checkout where available. Customers are responsible for destination charges not collected by us, subject to applicable consumer law.
5. Orders and acceptance
An order is an offer to purchase. Receipt of an automated acknowledgement does not necessarily mean acceptance. We may decline or cancel an order for stock errors, payment failure, suspected fraud, pricing or description errors, delivery restrictions, or other reasonable operational grounds. If payment has been collected for a cancelled order, we will arrange an appropriate refund.
6. Payment
Available payment methods are shown at checkout and may include cards, digital wallets or third-party instalment services. Payment services are provided by independent providers and may be subject to their terms, eligibility checks and privacy policies. You authorise us and our providers to process the information required to complete and verify the transaction.
7. Promotions and discount codes
Promotions may be subject to dates, eligible products, minimum spend, territory, customer or usage limits. Unless stated otherwise, promotions cannot be combined, exchanged for cash or applied after an order is placed. We may suspend a code affected by misuse or technical error.
8. Delivery
Delivery estimates are provided in good faith and are not guaranteed unless we expressly agree otherwise. Courier, customs, weather, incorrect-address and recipient-availability delays may be outside our control. You are responsible for providing a complete delivery address and being available to receive the order. Risk passes as provided by applicable law and the selected delivery arrangement.
9. Returns, refunds and faulty products
Returns and refunds are governed by the Returns & Refunds information displayed on our store and applicable consumer law. Contact us promptly after delivery before returning an item. Items should be unused, unworn and returned with original packaging and tags unless the item is faulty or the law provides otherwise. Certain personalised, hygiene-sensitive, fragrance or clearance items may have restricted returns where legally permitted.
10. Customer communications
You may contact us through email, WhatsApp or connected social-media channels. You agree not to submit unlawful, abusive, misleading, infringing or malicious content. We may retain service communications as described in our Privacy Policy.
11. Intellectual property
The website, brand names, logos, product names, photographs, graphics, copy, designs and software are owned by or licensed to TheDubaiGuy and protected by applicable intellectual-property laws. You may use the website for personal shopping only. Reproduction, commercial use, scraping, resale of site content or use of our branding without written permission is prohibited.
12. Third-party services and links
Our store may connect to payment, delivery, analytics, messaging and social-media providers. We are not responsible for third-party websites or services outside our control. Their separate terms and policies apply when you use them.
13. Website availability
We aim to keep the store accurate and available but may update, suspend or restrict functionality for maintenance, security or operational reasons. We do not guarantee uninterrupted or error-free access.
14. Liability
Nothing in these Terms excludes rights or liabilities that cannot legally be excluded. To the extent permitted by law, we are not liable for indirect or consequential losses arising from use of the website or third-party services. Any limitation will be applied only to the extent allowed by applicable consumer law.
15. Indemnity
To the extent permitted by law, you are responsible for losses arising from your unlawful misuse of the website, infringement of another person’s rights, or material breach of these Terms.
16. Governing law and disputes
These Terms are governed by the laws of Singapore. The courts of Singapore will have non-exclusive jurisdiction, without limiting any mandatory consumer rights or dispute procedures that apply in your place of residence.
17. Changes
We may update these Terms to reflect legal, operational or service changes. The revised Terms apply from the effective date published above. Terms applicable to an accepted order will not be changed retrospectively except where required by law.
18. Contact
THE DUBAI GUY PTE. LTD
Email: hello@thedubaiguy.com
Website: https://thedubaiguy.shop